January 12, 2023
Canada and the United States are progressing in the development of solutions to provide NEXUS applicants with more options and opportunities to complete their enrollment interviews for the bilateral trusted traveller program.
In order to address the significant backlog in NEXUS applications, the U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have increased the number of interview appointments available to applicants by extending hours of service at enrollment centers in the United States and expanding the locations where interviews are conducted on the land border.
CBP and CBSA have also been able to accelerate approval for over 80% of renewing applicants and to extend benefits for the remaining qualified renewing applicants for up to five years beyond their membership expiration date while their interviews are pending.
Since October 1, 2022, CBP and CBSA have completed a record-breaking 203,000 NEXUS enrollments and reduced the net backlog of applicants by 100,000
The two countries expect a new enrollment option for air travellers to be available by the spring that will include CBSA interviews at reopened enrollment centers in Canada and separate CBP interviews in Canadian airport preclearance locations for departing applicants.
Details for this new interview option will be available shortly from CBP and CBSA. In the meantime, applicants may continue to take advantage of existing options for interviews, including combined interviews at U.S. enrollment centers and two-step, separate Canada-U.S. interviews at designated land borders.